the only instance when apology flowers are okay
A lovely huge bouquet of flowers showed up for me today at the office, with a little note attached: "With sincere apologies, Interflora House". The shmucks who neglected to deliver my flowers last Friday sent me an apology bouquet today, which is actually quite a nice gesture. I think Paul wrangled this out of them, so at least he not only gets his money back but he did get to surprise me with flowers.
Now how come when banks screw up, they don't apologise with stacks of free cash?